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Warranty Automation System

Warranty Management processes are largely ad-hoc and lack best practices. Automotive companies must transform the warranty landscape to reduce product failures and claims processing costs while simultaneously enhancing customer satisfaction.

Warranty costs are expected to continue to rise due to a variety of competitive factors such as reduced time-to-market, the use of mechatronics in the vehicle and longer periods of warranty coverage.

Timeous’s Warranty Automation System controls the submission, authorization and processing of claims as well as feedback to customers about the status (approved, pending authorization, etc) of those claims. Additional information is also made available to customers such as a vehicles repair history and recalls or service programs on a per vehicle basis.

Timeous’s Warranty Automation System is integrated with other organizational systems in order to; for example, obtain pricing and other information about service parts.

Timeous’s Warranty Automation System has a self-validating process which ensures that all the necessary information is captured in order for the claim to be submitted. Not only does the system capture the data but it validates the data based upon product ID.

Timeous’s Warranty Automation System helps automotive companies reduce annual warranty costs and total cost of ownership of warranty systems, by adopting a holistic approach to Warranty Management.

How does it work?.

Warranty: Customer Data Management.
Operations: Product / Process Improvement.
Operations: Warranty Parts Analysis.
Engineering: Product Engineering & Validation.
Finance: Accurate Cost Analysis .
Procurement: Evolve suppliers and manage cost recovery.

Warranty: Customer Data Management.

Phase I: Identify available sources of customer warranty data.
Phase II: Develop process of regular data transfer between dealer’s sale record & company’s own sale record.
Phase III: Help identifying IT database solution and support implementation.
Phase IV: Develop standard coding system for failure modes and symptoms.
Phase V: Develop standard trend charts and business performance scorecards.
Phase VI: Visualize warranty cost and risk reduction.

 

Operations: Product / Process Improvement.

Phase I: Identify and quantify warranty failure modes and root causes.
Phase II: Develop containment and countermeasure actions.
Phase III: Process review to identify corrective actions.
Phase IV: Implementation of corrective actions.
Phase V: Measure effectiveness.
Phase VI: Visualize cost savings.

 

Quality: Warranty Parts Analysis.

Phase I: Train warranty personnel on OEM processes.
Phase II: Improve efficiency of warranty parts analysis.
Phase III: Ensure accurate root cause identification.
Phase IV: Utilize OEM data to understand trends and new failures.
Phase V: Support technical liability negotiation.
Phase VI: Verify correctness of warranty invoices.

 

Engineering: Product Engineering & Validation.

Phase I: Assess manufacturing readiness of new product developments.
Phase II: Organize program team reviews for DV/PV plan and completion.
Phase III: Ensure communication and collaboration with OEM validation activity.
Phase IV: Obtain and evaluate early feedback from field trials.
Phase V: Rapid and appropriate analysis of first defective parts to identify root cause.
Phase VI: Visualize product performance during first months of series production.

 

Finance: Accurate Cost Analysis.

Phase I: Analyse OEM warranty data and show tendencies.
Phase II: Identify main cost contributors.
Phase III: Estimate future warranty exposure.

 

Procurement: Evolve suppliers and manage cost recovery.

Phase I: Define supplier warranty analysis and/or cost recovery agreements.
Phase II: Assess supplier organisation and readiness.
Phase III: Thrive regular review meetings and negotiation results.

 

Benefits of Timeous’s Warranty Automation System.

Early warning of new failures.
Standardized information charts.
A unique model for accelerated implementation that significantly reduces the time and effort for implementation.
Reduction of total annual warranty costs.
Reduce Warranty Risk.
Reduce Warranty Risk.
Reduced total cost of ownership (warranty applications).
Reduction in the total cost of claims processing and streamlined process.
Improve Product Robustness.
Protect from Warranty Exposure.
Rapid Identification of New Failures.
Protect from Warranty Exposure.
Effective Root Cause Analysis.
Reduce Warranty Risk.
Control warranty expenses.
Adjust warranty reserves.
Evolve supplier resources and competency.
Reduce time from problem detection to solving.

Customer Speak

"Perfection is the best policy. This mantra perfectly suits Timeous's team members" - Ajay Oberoi, M.D, Avees's Product India, India.
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"We were impressed with Timeous and their wealth of experience in the system architecture." - Ramesh Nair, Executive Director, F-TEC Skill Development, India.
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"Timeous has been a great partner for us in advancing our online functionality and communications." - Steve, COO, Norsk Klaer, Norway.
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"Over the past two years Timeous has provided exceptional service in complex systems for automating our process" - Rajeev Agarwal, CEO, Argentum Ltd, India.
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