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IT Process & Services Management

Timeous’s IT Process & Service Management (ITSM) solutions focus on helping organizations maximize Return on Investment (ROI) and minimize risks & costs associated with IT services. With an emphasis on automation and unification of key services, Timeous’s ITSM solutions facilitate the alignment of IT infrastructure with organizational goals. The enhanced IT value, with automated IT services & processes, equips organizations to successfully deal with IT risk and changing compliance guidelines.

Client Challenges

Compliance, complexity and change necessitate adoption of innovative solutions, in order to keep pace with a dynamic business environment. Some key challenges faced by high-growth organizations are:

  Dealing with a complex IT environment that complicates obtaining and managing date or records
  Curbing, otherwise, massive investments in IT administration & infrastructure, without hampering growth
  Adhering to regulatory policies at an internal and external level
  Lowering cost of ownership without hampering productivity or processes
  A limited awareness of IT assets and systems

What Timeous Delivers

The Timeous IT Process & Service Management offers immediate and long-term solutions for organizations that include:  

  A comprehensive integrated approach based on ITIL best practices.
  Complete and thorough integration of it services, processes, information and resources to enhance operational efficiency and quality.
  Complete QA lifecycle.
  Pre-configured solutions that are customized to client's needs.
  Complete lifecycle management of it infrastructure, including automation and maintenance, in compatibility with ITIL objectives and best practices.

Business Value

Organizations attain numerous benefits from Timeous’s ITSM solutions, including:

  Detailed knowledge of IT systems and processes so as to enhance usage & understanding.
  Improved performance and enhanced quality through automation of processes.
  Lowered costs, as well as, implementation time-frame, with the use of pre-configured templates, therefore enhancing value with faster returns.
  Greater ROI due to higher productivity and improvement in efficiency due to alignment of IT infrastructure with organizational goals.

ITIL Process

The Information Technology Infrastructure Library (ITIL) provides a way to overcome challenges faced by CIOs in providing cost-effective IT services, and also in providing timely inputs for new and improved service offerings to businesse.

ITIL is a set of concepts and techniques for managing Information Technology (IT) infrastructure, development and operations and gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.

Our ITIL Process Service help IT organizations in identifying the right approach for ITIL implementation. These services facilitate customers in delivering quality IT services by managing 'Information', the key strategic resource for an organization.

TIMEOUS’s consultants will work with you to help you in:

  Developing the strategic plan of the IT department.
  Analysis of the maturity of ITIL processes.
  Development of action plans to implement ITIL processes.
  Monitoring of action plans.
  Introduction of indicators to measure processes.

Our consulting covers all key facets of IT Service Management, namely:

  Service Strategy
  Service Transition
  Service Operation
  Continual Service Improvement

QA Process

Our Software Quality Assurance practice makes sure that you are delivered with defect free software which meets your expectations each time

We can assist you to set up the following SQA functions:

Software Engineering Process Group(SEPG) : To continuously improve process and technology to improve software quality, increase productivity and decrease the cycle time

Metrics : To identify and report metrics for quantitative management and control of software projects.

Defect Prevention Process: To identify root cause of defects and prepare a plan to prevent these defects & execute the plan.

Audit and Assessment : Software Reviewing and auditing the Software Development Life Cycle activities to verify that they comply with the applicable procedures and standards.

Customer Speak

"Perfection is the best policy. This mantra perfectly suits Timeous's team members" - Ajay Oberoi, M.D, Avees's Product India, India.

"We were impressed with Timeous and their wealth of experience in the system architecture." - Ramesh Nair, Executive Director, F-TEC Skill Development, India.

"Timeous has been a great partner for us in advancing our online functionality and communications." - Steve, COO, Norsk Klaer, Norway.

"Over the past two years Timeous has provided exceptional service in complex systems for automating our process" - Rajeev Agarwal, CEO, Argentum Ltd, India.

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